Sure, send me your resellers info. I did send you PMs. Tx for your prompt responses.
1 Like
You were given the forum to fix your relations with a lot of unhappy customers. What you do with it is your choice. I know I would personally try to reach all your customers and provide a solution.
1 Like
Update - Now in communication with @buzztvglobal and once again in life seems now Iāve got egg all over my face 
@Powerfader, I need a meme and go easyš¤£
3 Likes
Thanks Troypoint and thanks to all the Insiderās, but thanks most of all to @buzztvglobal for going above and way beyond what customer service should. They are sending me prepaid mailing instructions and either fixing my box or replacing it. I couldnāt ask for anything better. Thanks again!
5 Likes
Omg. Buzz has made PapaS a happy camper. Nice going buzz and good on ya.
3 Likes
And the happy ending just keeps getting better, this is a little bit of our last correspondence - . I will upgrade you regardless to X5 special edition, thatās a direct quote from @buzztvglobal. Never thought Iād say this again but āBUZZ ROCKSā
3 Likes
Ive got that new edition and all I can say is flawlessā¦and It now has replaced my shield on the main tv 
ā¦no hate mail please 
. I have moved the shield into gaming action for some fast paced high powered Golf 
2 Likes
Just got back from Shoppers Drug Mart (Canadian Post Office) box is on its way and Iām finding myself just as excited if not more than the first time. Great to see you so happy now with yours.
3 Likes
The new box will ship from Canada so you should get it fairly quick.
The question remains isā¦Who is AllAboutBuzz?
1 Like
Thatās what Customer service is all about ! Thank you Buzz!
1 Like
Iām going to store that in my cloud and everytime Iām about to react while experiencing high blood pressure, Iāll pull it out to de-escalate the situation.
1 Like
I would gladly pay the difference if I could get an upgrade, I bought the X5 right after Troys recommendation and am forever having trouble with it losing the internet connection. All other tvs work fine. Usually I unplug every time I turn it on and that seems to help but then the light on front stays blue when I turn it off.
I meant to say I unplug and then plug back in.
Iām glad to hear you came back to the good side for buzzTV 
Enjoy
Thanks
1 Like
Mystery Man, lol. Heās one of our senior guys and the most knowledgeable about the buzztv app.
2 Likes
I can check if your box is stuck on an old update. Send a private message with your serial number
Thanks
1 Like
Sir, thank you so much I am not tech savvy and this is my first real box. I saved along time to get it and bought it after Troyās great review. Serial # 6414868e06. Thanks for any help you can give.
2 Likes
Box is performing great. Iāve put it through the test of multiple apps, launchers and its not broke yet. Not a single issue. Thank you very much 
2 Likes