Surfshark "Clean Web" blocking IPTV services

IPTV Services
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I am not quite sure where this should be posted, but I thought I might save someone the headache I have been dealing with. About 2 days ago it stopped playing and I thought it was an issue with the server. As it turns out it is a Surfshark issue. The latest update of Surfshark blocked my IPTV service when “Clean Web” is enabled. I turned it off and everything is back to normal.

I spent the last 2 days trying to figure out the issue, including trying other services and it worked the same with them, as well. I don’t know what they did to cause this issue, but turning off Clean Web solves the problem.

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Surfshark issues
Surfshark is blocking Iptv
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I wonder if Clean Web can cause occasional buffering? Good post, thanks for the info

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Same problem, same solution…turn off Surfshark Clean Web.

Also spent days changing server locations, force closing all apps and clearing caches with TDK, hours in chat with service provider, downloading and setting up different media players. Service provider even resorted to giving me new credentials…sure wish i had a keyboard! All to no avail!

On a whim, turned off Clean Web and problem solved.

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I ran into a problem with strong tv. I can only connect to it with surkshark off. Is that a problem? How can I correct? Thanks

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@wizard661….did you try the action in the first post of this thread ? Or the third post of this thread ? That may be your solution….

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I switched from the Wireguard protocol on Surfshark to either UDP or TCP it works as well

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I saw that. I may try that tonight. I have it working, but with Clean Web turned off. I will definitely try that and let you know. Thanks.

Update: I tried that tonight and it didn’t work for me, so I turned clean web off again and I’m back in business.

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Same here. I just lucked out tried different things. Sure enough, turning off Clean Web did the trick

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Thanks so much I was having this issue and was just turning off my Surfshark VPN completely to be able to watch TV. I went in and turned clean web off and turned Surfshark back on and everything worked perfectly. Fantastic tip!!

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There are settings you can make to allow clean web to allow any sites that you want to access instead of just turning it off.

Just ask Surfshark or google it and you’ll see how to configure it for your particular needs…

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Thank you for the kind words.

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wmcclish . . . Thank You!! I’ve been without my IPTV for a week now and could reach no one to help figure the problem. Your post is greatly appreciated!!

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I have Strong IPTV as well and run SurfShark (with Clean Web enabled) .. I have not encountered any issues other than some slight buffering that I corrected by changing servers..

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It isn’t affecting all IPTV services, just some.

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Glad it was helpful. :+1:

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I am having the same problem with Express VPN except that I can’t find a setting other than turning it off to make the IPTV work. This started about 3 weeks ago. Any suggestions?

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Change your IPTV service. Some just don’t work well with a vpn, although I’ve never had any problems with any service using ExpressVPN, and I’ve been using it for over 7 years.

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I like my service so I decided to change my VPN. So far surf shark is faster and just feels smoother. And let’s don’t forget cheaper. I have been an express VPN user for years because I was just too lazy to do anything else. So far, I am glad that I made the switch.

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Hi, I’m using Cleanweb and had the same issue. However, ‘for me’ it appeared to only affect some VPNs. I laboriously went through many different ones, and found that Canada VPN didn’t skip a beat. I use the Montreal option. But that might be a coincidence and not the exact solution. Yet it seems the solution for me …so far.

(I’m in Ireland.)

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