Can't update Firestick OS or factory reset(Firestick 4K)

Anyone else having this issue? I’ve done this numerous times on multiple Firesticks, now I get an “update error” message when trying to update the OS, and when I attempt a factory reset it just continuously bounces me back to the home screen. I couldn’t find anything online, so I finally contacted Amazon, and at the end was literally told “wait 2 or 3 days and then try again”.

Also, not sure if this is related, but neither Prime Video nor IMDB show anywhere on my device anymore. No icons, not showing in installed apps…I can search for them in the app store, they show as owned, but when I click open the screen just refreshes to the search.

Any help would be greatly appreciated.

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Please review this for all firestick issues and guides, if the following hasn’t worked feel free to ask.

This should resolve most to all issues.

Unplug everything and rest the stick. Try again later. When you do make sure its getting power from the wall, also it may be overheated.

Have you register the FS on your account?

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