best bet is to uninstall surfshark and grab a copy from the website https://downloads.surfshark.com/android/Surfshark.apk
I just updated my SS today to 2.8.2.10ā¦I got on Downloaderā¦typed in Surfshark APK & downloaded this latest version from UpToDown site. Everything works fineā¦altho I havenāt tried the new multihop feature yetā¦havenāt even looked for it.
Im about to just use wireless. I have less speed but should still work. Just wanted wired connection to have uninterrupted stream. I have 2 TVs the other is wireless and use it for comcast streaming. So major games its on that TV. Other sporting events hint hint is through box and VPNā¦
Wellā¦that app is a VPN & they are protocol touchyā¦so to speakā¦just troubleshooting every possible avenueā¦splitters on ethernet can also be a bit tricky, from what Iāve read.
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Its possible but woudnt it stop it through wireless also? Lol
Well, my thinking isā¦wifi & hard wiring work differently when transmitting & receiving signal. Ethernet splitters you buy on Amazon et al are not as reliable as ethernet switchesā¦so, Iām just looking at everything from the problem source back to the signal sourceā¦& that splitter happens to be in between. Everything is a suspect in this mysteryā¦ha ha 
Maybe a silly question but what did SurfShark customer service tell you. I do know that on some Windows you have to enable the Ethernet adapter. Just wondering what they have to say itās their app afterall.
I just ran Ethernet to our KM2 and installed SS via the link I was given by support and Iām up and running with no issues. Iām running auto protocol which is showing Wireguard at the moment connected to the Ashburn Server
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Yea I have ran both ethernet and wifi with both of my km2ās and no issues, however speeds are faster on wifi because of the 100mb ethernet on the box.
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Welp maybe the magic here did something lol i just got out back to hang out watch some sports turn on tv and box and boom its showing connectedā¦i dont know im completely stumped but its working. Lol oh man weird. Thank you all for helping out.
I did do a modem and router reset the other dsy. I havent been back here since. Ive done this multiple times by the way. Maybe this time it just worked??? I dont know but its onā¦cheers fellas!
Getting 90/21 wired with SS running. Way more than enough
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yep, either way the km2 works great
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Going to test it on my Formuler either later or tomorrow and see what I get just for sh*#s & giggles
Thats with SS just about 500ā from my router. Defying logicā¦lol
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Your latency is crazy lowā¦thatās one helluvaā ping! It just defies logic that you can have a 300+ ft service dropā¦an amplifier running full tiltā¦an ethernet cable running halfway across the county & get a ping of 11msā¦unbelievable. Youāve gottaā have Cat 7 or 8 huh? Is the Comcast cable system new? You should be getting so much noise ingress in your setup but your ping says no. All I can say is Great Googly Moogly!
I ordered it 3 years ago. Nope its cat6. Its underground cable made for burying. Pure copper. I bought it off amazon. A roll of it and bought the kit to put my own ends on.
Some Cat 6 has shieldingā¦some doesnātā¦just looked up what you gotā¦it doesnāt have shielding. Wow, your setup out there is a real enigmaā¦electronic noise is one of the major reasons for bad latency/ping. I know your coax to the house is properly shielded, but 500ā of ethernet cable is susceptible to that noise & its over specsā¦yet you get the good numbers. My best ping is 50ms & I take care of all fittings & cable from the utility pole to my modemā¦but the Comcast cable plant in my town is just oldā¦& Iām near an airport so thereās a lot of RF (radio frequency) dashing around me & it gets into the system (ingress) & messes with the signal. Itās no real big thingā¦Iām just aware of it & picky about my #s. Anywayā¦good on ya for taking up that task yourself & gittnā rā doneā¦impressive! 
Glad its workināā¦well, most of the time anyway 
Lol the onternet works all the time ot was the VPN that wasnt there sirā¦
yea not sure what to say. I did do it myself i dont know works like a charm. Thnx man. Enjoy rest of your weekend. Thanx for the help!
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Yea, that ping is crazy low. Iām glad you got it worked out!