Works on smarters but not on tivimate

Hi. this is an odd one I have an IPTV service that works perfectly on smarters but doesn’t load a single channel on tivimate. both tivimate and smarters are legit official apps with the latest updates. Why would this be and what is the solution if there is one? Thanks in advance.

You will have to contact your IPTV supplier and get their tech service to assist you.

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