I have a couple of weeks before I have to return it. So that will give me time to fool around some more with it. Or, as an alternative, I pack up the remote and the Onn remote and send it to you for professional service. 
I was kinda looking forward to have the mouse option since Mouse Toggle had too many hiccups for my liking.
I know this one works with the shield. Very light weight with mouse and tiny keyboard.
I have that set to Max. Also, a little further down on that page I have both USB ports set to always on.
Thank you so much for the help. I really appreciate it very much!
Powerfader, My USB was set to always on and I just changed the to Max. No luck! I probably received defective POS. Since I have time before I have to return it for a refund, I will fiddle with it some more.
Ron, thank you for the suggestion of another option. I’m gonna have to wait as my better half is giving me the evil eye about the remote debacle and obsession. 
SUCCESS!!!
I made an executive decision after re-reviewing the reviews on Amazon, for this remote. It seemed that there were more than several reviews that stated that the remote didn’t work at all, which were my findings. So I returned it for a replacement. And guess what? It works! “PLUG & PLAY”! Now no more grey hairs…of course my head is full of grey hairs anyway. But you know what I mean.
Thank you all for putting up with my whining.
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A Success story!
I think I may get one myself.
Thanks for the details. I t helps when making a decision on something like this the customer cannot test drive first.
This remote seems to be working fairly well. But it does have a few nits that bug me. If you want to type in a search on Smarttube you have open the on-screen keyboard with the pause button. Then you use the arrow button to move to the letter or function you want, then you hit the pause button.It’s kind of a 2-hand operation. And if you hit to OK button it will try to open with whatever is already typed. I haven’t been able to type anything in Downloader with this remote. The remote doesn’t do fast-forward or rewind I<< >>I buttons. I don’t use the mouse as it didn’t seem to work well for me. The voice works well but I hardly ever use that function. The plus for me was Button Mapper worked to change the Mute button to Settings. The Mute button sits just above the Settings button and I was always hitting Mute when I wanted setting. Another small issue is that if you are moving forward or back it will be kinda slow to react and then all of a sudden it takes off going forward or back.
Overall for the price and ease of getting it to pair with my Shield Pro I would give it a thumbs up and grateful for Ron recommending this.
NOTE: it was annoying that the first one I received was defective out of the box. This did cause me quite a bit of grief since I was certain that I was doing something wrong.
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(UPDATE: I can’t get the on-screen keyboard to come up. I will have to fiddle a bit with it to recommend at this time)
Off topic but bear with me…
So the other day I was trying get an Alexa Voice Pro remote to work with my new ONN box. Strangely, it caused my Shield Pro to react,HUH?
I struggle to get that remote to work with the Shield, but the Nvidia would have nothing to do with it. Now it works almost perfectly…go figure.
So, since I wasn’t using the Universal Remote, that Ron listed above, for the Shield I decided to give it a try on the Wally box. Upon initial pairing/testing it appears to work great with the ONN. It paired right away and ran a couple of quick tests. So far all seemed great. I will put it through the paces later today. But this remote is miles better than that POC remote that came with the ONN.
THANK YOU, TXRON!!! 
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Yeah I think the only reason I’m going to buy an onn box now just to see if I can get my 4K Maxx remote to pair with it.!
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My sound bar is old still works great but the volume button on the remote no longer work so I have been manually changing the volume when needed on the sound bar itself. BUT just found out that the remote for the Firestick 4K I no longer use can control my sound bar remote.
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Last time I bought a small Smart TV, the remote look like a 4K Max remote. I remember when you used to get a remote full of buttons, now it’s just one big button and a couple extras and that’s it! LOL
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Who changes TV channels with a key pad?
We are unable to get any local channels due to a big mountain in back of us. So no changing channels for us.
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I have a Chromecast with Google TV as many may already know is limited to say the least without adding a USB hub for additional storage and I , myself, like additional apps that aren’t directly related to streaming but are useful for additional functions. Some are more complex than others such as Tasker. I use it for many things and it serves as a one app alternative for functions most need several different applications for and also for some things there’s not any apps that provide the function I need.
I know it seems off topic but with everything I have I needed a remote that could provide every function available and more. I’ve purchased nearly 10 different remotes. Some were okay, some were completely useless and some were almost perfect but would be missing at least one or two things I needed.
I finally found a remote that I believe would be sufficient for anyones needs regardless of the box they’re using. It’s rechargeable, the voice input works for every app, the wireless IR mouse works perfectly, it has a fully functional and complete keyboard on the back and the backlight works. In fact the only thing I’m not crazy about but understand is the backlight only stays on for five seconds before it turns off which is actually a feature so you don’t drain the battery by accidently leaving it on. All you have to do is press anything and it comes back so really not a big deal.
Anyway, I couldn’t find another place I felt was more appropriate to post this so I’m doing so here. The remote cost $30 on Amazon and it’s with every penny. Here are details:
G60S PRO Rechargeable Mini Bluetooth Keyboard Voice Remote with Touchpad Backlit Portable Wireless Keyboard with 2.4G USB Dongle for Nvidia Shield, PC, Projector, Android TV Box, USB Type C, Black https://a.co/d/0coFfHqP
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