Surfshark not working Connection request

It is installed on the new onn google tv. I sign in but when I pick any state to connect to it comes and says connect and will show a key in setting when connected. Ok or cancel will not let you pick one. No matter how many times you push enter, have to click on the home button to get out because just stops there it will not go anywhere

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it is fix took 5 times of setting it back to factory and it work