Does Surfshark have a phone number to speak to a person? Trying to log in using email address and password, but keep receiving message that email or password is invalid… Trying to activate surfshark on new Walmart Onn device. Thank you

I guess you keep trying until it does give you the code, lol.

I’m unable to get SS working on the ONN 4K Pro. SS loaded via downloader OK. When it tried to connect, a popup appeared and bricked the unit: [ONNwarning] Removed and reinstalled SS, followed sideloading instructions exactly. Popup still appears and bricks the ONN 4K pro. Anyone else get this?

From Troy’s guide, Onn 4K pro is Android TV For those using Android TV devices, you can find Surfshark within the Google Play Store . [image] How to Install Surfshark VPN on Firestick & Android TV (2025) This guide shows how to install Surfshark on Firestick and Android TV devices in mi…

Yes, SS loaded from Playstore. The ONN device still bricks up if connection is attempted. I’m not actually sure where the warning screen is coming from.

Troubleshooting Steps: 1. Check Permissions: Go to your device’s settings (e.g., Settings > Apps > Surfshark > Permissions on Android) and verify that all required permissions are enabled. 2. Disable Conflicting Software: Temporarily disable your antivirus, other VPNs, or network management to…

Thanks to MikeN for his suggestions. I actually tried all of them already. This is an SS install on a new ONN 4K Pro, so no other software is present. SS works fine on phone and Firestick nearby. SS help is trying as well, but I don’t think they have the device handy to try it on, so they also hav…

I recently bought a new 4k pro and got the same popup when I installed Surfshark. I took it as a security alert from Android 14. It didn’t “brick” my box. I just hit OK and Surfshark ran fine. The box runs great as well.

[image] hittingthree: I just hit OK and Surfshark ran fine. I was going to suggest that. @oregonjohn , have you tried that?

I believe that was my experience also with a Pro. And updating from the SS screen isn’t so easy or quick in my experience. You’ll have to manipulate around the SS screen until it gives you access to the “update” box (highlights it) and following box. Download TP toolbox mouse pointer and it m…

I’m getting Surfshark updating but it runs on and on. I’m not sure what’s going on and forced close but that didn’t work BTW, where in app do I go to see if app is up to date? Thanks

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Surfshark login issue

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