Does Surfshark have a phone number to speak to a person?
Trying to log in using email address and password, but keep receiving message that email or password is invalid…
Trying to activate surfshark on new Walmart Onn device.
Thank you
If you have SS on any other device, it’s easier just to use the login code…Settings/My Account
1 Like
Not quite sure of how to do what you suggest…
I remember getting that message when trying login to SS using email and password. I was able to login flawlessly using the login code from a different device with SS. Like p-tech said, go to that different device and go to settings/My Account/login code in Surfshark. Then you will see some boxes that will accept that login code. Find the code on the SS setup page for the new ONN device. Plug that code into the boxes on the other device. Seemed a little foreign to me when I first did it, but it works perfectly and it’s obviously the preferred way to do it for SS. In fact, I just did that this afternoon on my new ONN device.
Thanks to you and p-tech for your suggestion…
Will give it a try.
This might help. Sometimes you have to use another device like phone or tablet to log on, not the tv you are on. When you type in the code they give you on the tv using your phone, the tv will then automatically start.
Thank you all…
I followed your suggestion and was successful.
This is all great, but what do you do when the email login doesn’t work and surfshark on the Onn unit is not giving a code to enter into your other surfshark device, such as computer or phone??
I guess you keep trying until it does give you the code, lol.
I’m unable to get SS working on the ONN 4K Pro. SS loaded via downloader OK. When it tried to connect, a popup appeared and bricked the unit:
Removed and reinstalled SS, followed sideloading instructions exactly. Popup still appears and bricks the ONN 4K pro. Anyone else get this?
From Troy’s guide, Onn 4K pro is Android TV
For those using Android TV devices, you can find Surfshark within the Google Play Store.
Yes, SS loaded from Playstore. The ONN device still bricks up if connection is attempted. I’m not actually sure where the warning screen is coming from.
Troubleshooting Steps:
- 1. Check Permissions:
Go to your device’s settings (e.g., Settings > Apps > Surfshark > Permissions on Android) and verify that all required permissions are enabled.
- 2. Disable Conflicting Software:
Temporarily disable your antivirus, other VPNs, or network management tools to see if they are causing the issue.
- 3. Switch Networks:
Try connecting to Surfshark on a different network, such as mobile data, to see if the problem is with your current Wi-Fi network.
- 4. Update or Reinstall:
Make sure you have the latest version of the Surfshark app. If not, update it. If the problem persists, try uninstalling and reinstalling the app.
- 5. Contact Support:
If you’ve tried all the above steps and are still facing issues, reach out to Surfshark support for further assistance. Provide them with details about the error message, your device, and the steps you’ve already taken
Thanks to MikeN for his suggestions. I actually tried all of them already. This is an SS install on a new ONN 4K Pro, so no other software is present. SS works fine on phone and Firestick nearby. SS help is trying as well, but I don’t think they have the device handy to try it on, so they also have not determined where the warning is coming from. That also puts on hold trying out a different VPN.
I recently bought a new 4k pro and got the same popup when I installed Surfshark. I took it as a security alert from Android 14. It didn’t “brick” my box. I just hit OK and Surfshark ran fine. The box runs great as well.
I was going to suggest that. @oregonjohn, have you tried that?
I believe that was my experience also with a Pro.
And updating from the SS screen isn’t so easy or quick in my experience. You’ll have to manipulate around the SS screen until it gives you access to the “update” box (highlights it) and following box. Download TP toolbox mouse pointer and it may be easier. Also you need to have patience once you start the update process. It may take a few minutes before the “install” and other prompts expose themselves.
I’m getting Surfshark updating but it runs on and on. I’m not sure what’s going on and forced close but that didn’t work
BTW, where in app do I go to see if app is up to date? Thanks
The bricking problem is solved, but the solution may create much head-shaking. For those who suggested just hitting “OK,” this will work as it appears, but not if the display is frozen. I had tried various buttons on the remote with no effect. Then, just on a whim, I picked up the TV remote and hit enter. Suddenly, the ONN device popup just disappeared, then reappeared in a different spot. Then I tried some remote ONN buttons and the choice box solidified; I was able to hit “OK.”
1 Like