**NVIDIA Shield Pro Constantly Buffering and Freezing – Need Help**

I’m having a very frustrating issue with my NVIDIA Shield Pro and I’m wondering if anyone else has experienced the same thing.

The Shield has started buffering and then freezing, and it’s happening across multiple apps and multiple playlists. I’ve been having to reboot the Shield several times a day just to get things working again.

What’s strange is that sometimes even after rebooting, it will continue to buffer and freeze and won’t play any playlist at all. Other times, a reboot seems to temporarily fix the problem.

Since this is happening with multiple apps and multiple playlists, I’m wondering if the problem could be with the Shield itself rather than any particular app or service.

Has anyone experienced this with an NVIDIA Shield Pro? If so, did you find a fix?

I’d appreciate any suggestions on things to check, such as:

● Shield settings

● Network settings

● Storage

● Overheating

● Recent Shield updates

● Cache or system issues

● Anything else that might cause repeated buffering and freezing

Thanks in advance. I’d really appreciate any advice from anyone who has dealt with this issue.

Ethernet or Wifi? Heating can be an issue on an older device, you can tell by touch. Try a fan and see if it helps if it seems heating might be the issue. However most likely is a storage/cache issue. Clear all cache, reboot.

Wi-Fi . I constantly clear the cache I’ll look into the overheating but I’ve had this same device for 2 to 3 years or more. This is a recent problem thank you for your thoughts.

TXRon is correct. I had the same problem and posted about it a couple of years back. I had to open up the box and blow out the dust. It was matted on the board and chips like a rug. Not an exceptionally easy process but doable. Very small screws and I think Nvidia has a tutorial on the process. So I disconnected everything, bought a little blower for doing circuit boards and it has little brushes and attachments to focus the airflow. Got it from Amazon. Was about $25 Canadian. Fixed it right up. I had a square of white cloth to lay it on and a little container to put the screws in so I wouldn’t lose them or accidentally blow them away. It was like a brand new 2019 Shield pro after I did that and put it back together. I will see if I can find the instructions. Here is a good thread.

Lots of you tube vids.

After you dig into what Ron and Miki said above, get utility apps such as TDUK app killer, TDUK cache cleaner, SD Maid, etc etc etc and use them daily. It might help to get these and load after a factory reset as well. Just a thought…keeps my Shields running great.

You’ve got the right laundry list of bullet points to check for troubleshooting your stability issues.

Ruling out thermal issues is as simple as opening up the chassis and verifying if the cooling fan is operational and intact (no broken blower wheel fins or bearing noise that could indicate bearing wear and subsequently resulting in lower rpm on the fan cooler). If active cooling is fine, and none of the passive cooling (heat sinks) have become dislodged, the give it a good cleaning to get all the dust and crusty stuff out and reassemble.

I blow out the dust and dirt out of my Shield every year or so. Like @Miki said, the disassembly and reassembly isn’t that hard as long as you have prepared the right environment to perform this so that you don’t lose parts. Dissipate body static before you start digging around.

If thermal thresholds aren’t the issue, you should make sure you’re not close to capacity in your internal storage. Just like the OS on a desktop, if your hdd is near capacity, the OS doesn’t have room to breathe as it needs space to put temporary files and typical OS bloat. I keep my storage under 70%.

Most of the Shield OS software updates have been stable. There was one a 3-4 updates back that broke the Bluetooth to some capacity but got fixed. I wouldn’t think it’s update related.

Too many apps going in and out eventually causes residual bloat that the android OS inevitably starts to slow and over longer periods of time, can slow to a crawl and apps get laggy, even shortly after a device reboot. The solution of this is a factory reset and reinstall relevant apps from scratch. Daunting, yes…but a necessary evil with many computer like devices that rely on an open OS environment.

I used to do a factory reset ever 2 years or whenever I felt OS bloat affected performance enough to bite the bullet earlier

Hardware issues can never be ruled out, such as a compromised memory module (ram dimms go bad over time, partially and entirely) or the onboard flash memory (eMMC flash memory) used for storage can get corrupted (file or directory structure can break) over time. These flash modules (like sd cards) have a finite number of write cycles and over years of use, these memory modules can wear out when the write thresholds are close.

The shield is built well with quality components. It’s generally durable. Don’t give up - just troubleshoot one area at a time and retest. My bet is that if it’s not a heat issue, a factory reset and fresh app install will fix things up nicely.

:call_me_hand:

since its wifi, make sure nothing “new” might be interfering with the signal. If possible hard wire it to rule out wifi congestion.

The use of wireless wifi as opposed to ethernet also consumes more CPU resources during packet encryption/decrypt, and the wifi module when in use, contributes more to internal heat inside the chassis.

I always used an ethernet cable for my 2019 Shield Pro. The router is on the left corner of my 65" Samsung and the Shield sat on the right corner. Close enough to not be an issue.

Can you temporarily use an ethernet cable in your setup (moving the Shield and TV close to the router, if necessary) to eliminate WiFi as the issue?