Please review this for all firestick issues and guides, if the following hasn’t worked feel free to ask.
This should resolve most to all issues.
https://troypointinsider.com/t/resetting-your-firetv-os-and-firestick-guides/55887?u=tp-dracoo
Probably should have read of this and went to troypoint.com and read the guides first. Thank you for patron support.