Anyone here has come to know Troypoint as a reliable source for info and tutorials and I feel the same.
In May I read the Troypoint review of the KM2 giving it a 4.7 out of 5.
I had been wanting to replace an aging, but working MXIII 4K box, so I ordered one.
I believe the box Troy reviewed worked as advertised and I simply got a dud.
I’m ticked at Mecool for not owning the defect and replacing it.
It arrived early in June and was a snap to set up, but it the video was glitchy.
The video would black out for a sec or 2, then come back. Sometimes once an hour, more often once a minute or more.
Though I had no issues setting it up, I thought maybe I beefed up transferring my wifi and google info from my phone. (A nice included setup feature on the box, by the way), so I factory reset and went through it again following the video from Troy step by step.
Hmm, I contacted Mecool (ahem) support. I wasn’t expecting much from a Chinese manufacturer, but I thought Mecool was a brand, maybe they would actually provide support.
Oh yeah, within a week I had an emailed response. - Try a factory reset.
I did that twice already - no joy — what else do you suggest?
2 weeks go by- send us a video — Okay, I’m away for 3 weeks, but will do & I did when I got back and heard … crickets…
Hey, did you get the video I sent of the glitches? — Yes and have sent it to our tech dept.
What’s happening?? — Chinese National Holiday - will get back to you next week.
They don’t, so I follow up again and the response. — Disable Developer Options ---- Okay, done still glitchy, reset again and did not enable Developer Options - still glitchy. What now?
I believe they will continue to string me along with pointless and ineffective “fixes” until I give up and go away.
I’ll hook up my old MXIII for now until I decide on another box, but it won’t be a Mecool product .
Fool me once…