Ipvanish will not update

Can you help me please i lost my debit card a fortnight ago and have now recieved a new one, my ipvanish account ran out today i put the new details in, but it says payment has not cleared, i am lost don’t know how to fix the problem

https://support.ipvanish.com/hc/en-us

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Thank you, i will try that tommorow

you should be able to start a chat with them and i am sure they can help you i always chat with them to get a better price when i needed to reup

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Thank you i will try that later

Uninstall and reinstall. I’ve done it several times. There’s only a few things in the settings you need to configure again. Doesn’t take long.

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I have done a chat with them yesterday it is back on and they will attempt payment again on Wednesday thank you all for your ideas lets see if this works

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After following your instructions and helpfull comment i now know how simple it is now thanks it took me a few goes but i am there now