IPVanish automatically renewed my subscription on 8/31/23 for $91.00. I contacted them on 9/2/23 and told them I was no longer using their service and would like to cancel my subscription. I was informed that per their refund policy, they do not refund annual renewals. They offered me some deal for $31.45 for the year to continue. I informed them I had changed to a different VPN provider, but they simply said no refund for a renewal. So now I am out $91.00 for a service I dont use. Buyer beware!
Thats terrible, thinking cancellation request had to be made pior to the renewal date.
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Ipvanish clearly defines their refund policy on their site. Itâs one thing if a seller is elusive or doesnât make itâs return/refund policy easily accessible.
It should be the responsibility of the buyer to review the return/refund policies prior to committing to a purchase. I did it for IPV, Surf shark, ProtonâŚjust to name a few. Try and see how fun getting clarity on mattress policies when purchasing. 
Anyway - sorry that you feel cheated or slightedâŚbut the policy is clear and stated. For new subs and trial purchases, the refund window is pretty generous.
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It is absolutely critical as the buyer/cord cutter, to have a method to track and be alerted before these subscriptions come due. Some auto-renew, so you have to catch it in time and contact them to stop auto-renew altogether. It is super frustrating, and I feel for you for sure, but is a reminder how important that sub tracking method is. VPN subs, IPTV subs, Real Debrid, Orion, app subs, Trakt, Prime, etc etc etcâŚthese get overwhelming quickly.
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I always set individual calendar reminders on my phone for many of my services, usually 1-2 weeks prior to renew date.
In the case of Ipvanish, they used to offer lifetime renew rates, equal to the original discounted promo rate if auto renew is enabled.
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Thatâs how they ripped me off .
Their policies are clear but true, they should send out a clear reminder before the renewal date. If you paid by CC, get in touch with your holder and they would almost certainly fix it. At least they lowered it for you.
My credit card company always reverse charges on issues like this.
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Again, my point here was not so much as to complain as to let others know about their policy. My wife alerted me to the charge on the CC. Thatâs when I tried to cancel. Yes, my bad for not having a calendar reminder. I do for other stuff. I didnât even realize this was an auto renewal. We moved to Surfshark earlier this year.
Kevin
I agree, dispute the charge with your CC company. Also, if they automatically renew delete your CC off the account. I used to have the same problem with Sirius XM. I informed them that I never authorized automatic renewals and now they donât that anymore.
Your CC canât do anything as the policy is clearly stated. What I did for Proton was contact their CS and demand that auto renewal be removed, which is your right under the law btw, and then had them add a note to contact me 7 days before renewal to see if I wanted to renew. Iâve done this with ExpressVPN, NordVPN and IPVanish.
Have fun and STREAM ON!!!
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For Ipvanish - you can cancel the auto renew by logging in, going into your settings, go to subscriptions, then selecting âI want to cancelâ and it will end when your current billing term expires.
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They did the same thing with me, and I had clearly canceled before they charged me for the renewal and even had an email from one of their reps confirming it. I ended up getting talked into the $31.00 deal and they refunded me the rest. Iâm using it now and itâs been okay, but their customer service is terrible if I have an issue (it frequently just logs itself off and I have to restart it again).
First thing I do when buying any VPN is turn off âAuto Renewalâ this way you can shop elsewhere or negotiate a better deal when it runs out.
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On some suppliers it was not obvious how to turn auto pay off and in fact it wasnât displayed. So if you canât find that option then contact their customer service and insist that it be disabled, itâs your right.
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Have to agree mate or sometimes itâs buried within multiple settings.
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@65GTO This is ridiculous and I will update our subscribers about this. Thereâs never been a case where I request a refund for an auto-renewal service that I no longer need and I didnât get it. Sad to hear this.
Thank you for letting us know.
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If they wonât refund, then take the $31.45 deal and then TURN OFF AUTO RENEW!
Then you are only out $31.45
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call the number on the back of your card dispute the clame.
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Ipvanish was highly recommended by Troypoint a while ago