IP Vanish run problems

Installed IP Vanish on my new Android 9.0 TX6 TV Box and it will NOT run…installs OK but can not log in and nothing seems to be running…have installed IP Vanish on my Firestick TV device and have been running it OK for years…is there something about the TX6 TV box I dont know about??

Hello @lakedweller151 This should work fine. I am assuming you are trying to install their app from Google Play Store? Remember you need to type in your email address for your username. You may want to try resetting your password on IPVanish site if you can’t login.