BuzzTV Classic won't pair second BT-250 remote

I am trying to pair a second BT-250 remote to my BuzzTV Classic box

I go to the menu to add a device. It searches
I hold down the VOLUME DOWN and SELECT buttons until red light flashes
I see BT-250 in the upper right. Pressing SELECT on the new remote doesn’t do anything
Pressing SELECT on the original remote causes it to start pairing, but it fails
Just waiting for it to pair on it’s own doesn’t work either. It eventually times out.

What am I doing wrong?


I got an answer from BuzzTV. I submitted a ticket on their web site’s support section. A person from BuzzTV actually called me!

All I had to do was turn the bluetooth off and it uses infrared to do it.

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