I have used 4k for several years. Usually they are very quick to respond. I haven’t heard from them in 32 hours. Their web page appears broken. Has anyone heard about them.
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Are you referring to the 4K Media box?
Think @Ibilofsky is referring to,
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That’s why I asked. But 4K Media is an available IPTV box and 4K Live is a different service. So hopefully we can get some clarification to help. 
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I have them and their website and service is up and running,
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4k Media IPTV service. Their website appears to be down, and they are not answering the whatsapp. Usually they respond within minutes
Its not 4k live