3 Questions I Need Help With

I have three questions I hope someone can answer …

  1. I tried to play Pandora on my Nvidia Shield Pro and there was no sound. I have sound on You Tube and Spotify…so I uninstalled Pandora and tried to download again. I get the message not enough storage to add Pandora I’m using 3.7 GB of 12 GB …shouldn’t that be enough to add Pandora? given it was already on my shield.
  2. I used a thumb drive in the Shield to backup my EPG from Tivimate.Something went wrong and everything was deleted from the drive. I re-formatted the drive in my computer and put it back in the Shield. When trying to backup, I get a backup failed message.Do I need a new thumb drive?
  3. I like to close apps running in the background and clear the cache. There are apps running in the background that I did use…such as Plex (not deleted) and Spotify. Do those automatically start maybe when updating? Not sure why they’re running when I’m not using them.

Thanks in advance for any help …

On the Shield Pro, if you want to shut down background running apps, double click the button with a white dot immediately above your mic button and this will open a screen showing what is running in the background, then scroll down to the X under each running app you don’t want running and click it. Then if you want to clear your cache click the hamburger button on your remote, scroll down and click Device Preferences, then click Storage, click Internal shared storage, then click Cached data, then click OK. Done.
Now “Running” may not be the best term to use as they are literally in a dormant “ready” state and not actually using any CPU cycles until such times as you open the app to use it. This is suppose to help speed up the loading of apps as they are “ready” to run having loaded the apps data in the background.

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I’ve been using a background app to close and clear cache. Is using the Shield remote any better?

What makes certain app “ready” and not others?

A lot of how apps act are solely dependent on how the Developer has coded them. I use to use Background app and process list but when the Shield already has that function built in, I deleted the app.

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So I could still use some help on #1 and #2 of my original post. I tried to update an app and got the message “not enough storage space” I’m using 3.2 GB out of 12.

When I’m using downloader to download an app, it just spins trying to connect…I’m thinking it won’t download anything because it thinks I’m out of storage.

I’ve had unusual problems with this Shield and starting to wonder if it wasn’t defective when I purchased it…

I’m not sure the Shield recognizes my thumb-drive…I use it to backup Tivimate. It worked for a while, but now all the attempts to backup get a filed message …I’m going to try to format the drive again and give it another try at backing up.

Did you do the update! There was a known issue with some of the Pros where the drive was “filling up”.

https://www.nvidia.com/en-us/geforce/forums/shield-tv/9/522242/shield-experience-upgrade-911-hotfix-image/

Not sure if I did an update, don’t remember doing one manually. But I think the last time I checked, the Pro was up to date.

If this is the case, do I have to wait for another update to correct issues, or, is there a way to roll back to the previous version?

Part way through the post I linked to, is a link you have to go to and fill out your email and the Pro serial number. Then you send that and within 24-48 hrs you will get the update to install.

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I missed that, thank you …

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Turns out the issue was with the thumb drive …the shield was looking for the space on the drive, but the drive had been removed. I went to the settings and clicked on the “forget this drive” button and I’m able to update and add apps.

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Have to click eject before removing or some devices will do that every time .

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Is there an eject button somewhere on the Shield? I don’t think I have seen one, but there are so many settings I may have missed it.

try going to settings storage and click on the external device and at top should say eject. That’s how it works with android but the shield may be different .

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Many thanks, I will look for it …

@Ted6986 is close. Once you have a flash drive formatted and configured then if you choose to remove it then for the Shield Pro it’s "Settings>Device Preferences>Storage> then click on the thumb drive and you should get a couple of options, eject is one.

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Thank you Miki …