# Ugoos SK 3 product release coming soon **URL:** \ **Category:** Streaming Devices / Hardware\ **Created:** [September 15, 2026, 7:34pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805 "2026-09-15T19:34:30Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![Slyger](https://troypointinsider.com/letter_avatar_proxy/v4/letter/s/da6949/32.png) [@Slyger](https://troypointinsider.com/u/Slyger)\ **Post date:** [October 3, 2026, 12:17am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/121 "2026-10-03T00:17:36Z")
Well, that’s certainly not good at all and could explain the issues. Did you explain that to them when initiating the return? Seems like that’s reason to not charge you for a return and their shipping insurance should cover it ---
**Author:** ![Slyger](https://troypointinsider.com/letter_avatar_proxy/v4/letter/s/da6949/32.png) [@Slyger](https://troypointinsider.com/u/Slyger)\ **Post date:** [October 3, 2026, 12:26am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/122 "2026-10-03T00:26:42Z")
Hmm it’s Golden Week in China so it might be sometime before I get the sk3 if it just sits at the airport due to the holiday ---
**Author:** ![Miki](https://troypointinsider.com/user_avatar/troypointinsider.com/miki/32/27657_2.png) [@Miki](https://troypointinsider.com/u/Miki)\ **Post date:** [October 3, 2026, 12:30am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/123 "2026-10-03T00:30:29Z")
No swearing or disparaging comments ---
**Author:** ![PapaS](https://troypointinsider.com/user_avatar/troypointinsider.com/papas/32/24655_2.png) [@PapaS](https://troypointinsider.com/u/PapaS)\ **Post date:** [October 3, 2026, 12:30am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/124 "2026-10-03T00:30:44Z")
Didn’t even mention it 😕 trying to talk to anybody didn’t seem like an option the whole process is done through the chat on their website which is you type something, then leave your email and wait for short hard to understand messages coming back, obviously translated from a different language. ---
**Author:** ![JerryJ](https://troypointinsider.com/user_avatar/troypointinsider.com/jerryj/32/16901_2.png) [@JerryJ](https://troypointinsider.com/u/JerryJ)\ **Post date:** [October 3, 2026, 1:08am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/125 "2026-10-03T01:08:25Z")
PapaS, That is really a drag. I’m so sorry to hear this and unfortunate that Ugoos doesn’t have better customer support. ---
**Author:** ![jmpme1981](https://troypointinsider.com/letter_avatar_proxy/v4/letter/j/e99b99/32.png) [@jmpme1981](https://troypointinsider.com/u/jmpme1981)\ **Post date:** [October 3, 2026, 1:46am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/126 "2026-10-03T01:46:40Z")
The return process is the reason I always use Amazon. I pay a little more but returns are free any easy, I just take it to my local staples and thats it. ---
**Author:** ![sim\_bill](https://troypointinsider.com/user_avatar/troypointinsider.com/sim_bill/32/20433_2.png) [@sim\_bill](https://troypointinsider.com/u/sim_bill)\ **Post date:** [October 3, 2026, 4:33am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/127 "2026-10-03T04:33:58Z")
Sorry to hear this. Suggest you send Ugoos a bug report if you haven’t already and see if they have a fix for your problems. I got mine a week ago and no issues so far. Maybe a software conflict with your particular apps? Might give this a shot before being out $100 on a return. ---
**Author:** ![sim\_bill](https://troypointinsider.com/user_avatar/troypointinsider.com/sim_bill/32/20433_2.png) [@sim\_bill](https://troypointinsider.com/u/sim_bill)\ **Post date:** [October 3, 2026, 4:36am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/128 "2026-10-03T04:36:25Z")
Email [james@ugoos.com](mailto:james@ugoos.com) and let him know your problem(s). He is quite good with responding. ---
**Author:** ![Slyger](https://troypointinsider.com/letter_avatar_proxy/v4/letter/s/da6949/32.png) [@Slyger](https://troypointinsider.com/u/Slyger)\ **Post date:** [October 3, 2026, 5:33am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/129 "2026-10-03T05:33:53Z")
That’s positive news yours works with no issues.Which apps do you use? Do you run at 8k or 4k? Any first impressions? The apps he mentioned all support ASOP Android 12 so I don’t believe that’s the issue. He mentioned the shipping box was damaged so I suspect something inside like the ram was damaged. ---
**Author:** ![PapaS](https://troypointinsider.com/user_avatar/troypointinsider.com/papas/32/24655_2.png) [@PapaS](https://troypointinsider.com/u/PapaS)\ **Post date:** [October 3, 2026, 10:35am UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/130 "2026-10-03T10:35:40Z")
It’s a little too late for that now, I panicked worrying about having a 500 dollar paper weight. I tried for months to get issues with my SK1 fixed and 2 years later I’m still sitting here with an unplugged SK1 because my Hisense tv just works flawlessly with no box. Don’t have a computer so it’s stuck on Android 11 with 2 issues that drive me crazy that will probably never be fixed. Since day 1 if I pause any app for more than 5 minutes, I can’t resume playback without it freezing or choppy play. The other is it always wants to choose HDR playback when Dolby Vision file is there so I have to reboot box to get it to choose the Dolby Vision. On the other hand I can pause any app just using the Hisense for an hour if I want and it resumes playback without a hitch. Also when I choose a Dolby Vision file it 100% of the time plays in DV, never once does it play HDR instead. No more boxes for me.😅 ---
**Author:** ![DavenFlorida](https://troypointinsider.com/user_avatar/troypointinsider.com/davenflorida/32/25429_2.png) [@DavenFlorida](https://troypointinsider.com/u/DavenFlorida)\ **Post date:** [October 3, 2026, 12:05pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/131 "2026-10-03T12:05:10Z")
Man, that is terrible to hear. Hopefully, they make it right. ---
**Author:** ![itzme](https://troypointinsider.com/user_avatar/troypointinsider.com/itzme/32/29161_2.png) [@itzme](https://troypointinsider.com/u/itzme)\ **Post date:** [October 3, 2026, 12:07pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/132 "2026-10-03T12:07:58Z")
@PapaS , glad i checked in, i was about to order ya some protective gear for around the house… ![](https://media2.giphy.com/media/v1.Y2lkPTc5MGI3NjExeXJ1MWlsOGxzdzhxeGUwOWtpcTQ5b2luNTM0NnJ1Mmwyc2YwbG85YyZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/277xY34RkAdY3lh6hm/giphy.webp "- Find & Share on GIPHY") 🤾‍♀️ ---
**Author:** ![PapaS](https://troypointinsider.com/user_avatar/troypointinsider.com/papas/32/24655_2.png) [@PapaS](https://troypointinsider.com/u/PapaS)\ **Post date:** [October 3, 2026, 12:14pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/133 "2026-10-03T12:14:44Z")
Nah, it’s not like that, it’s all good, promise. 😔 ![1000036843](https://troypointinsider.com/uploads/default/original/3X/3/b/3b3f46e21411b6e8df07bea73f836aa155682632.jpeg) ---
**Author:** ![chillenandy321](https://troypointinsider.com/user_avatar/troypointinsider.com/chillenandy321/32/14122_2.png) [@chillenandy321](https://troypointinsider.com/u/chillenandy321)\ **Post date:** [October 3, 2026, 2:23pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/134 "2026-10-03T14:23:01Z")
Kinda figured it would have problems from the start. We are the test dummies on new Ugoos devices and firmware. AOSP 12 is a new Ugoos firmware. I’d say hold onto it eventually it will get fixed after more people get a hold of them. Good luck bud ---
**Author:** ![sim\_bill](https://troypointinsider.com/user_avatar/troypointinsider.com/sim_bill/32/20433_2.png) [@sim\_bill](https://troypointinsider.com/u/sim_bill)\ **Post date:** [October 3, 2026, 5:57pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/135 "2026-10-03T17:57:37Z")
I have installed Downloader, IBO Pro Player, TV Lok, TiviMate, Wolf Launcher, AIDA64, Radar X, Volume Booster by Goodev, Kodi, Analiti, ExpressVPN, and Tizen tube. All work great. 4K mode on this box has to be seen to be believed. Best picture I have ever seen. Sorry about your experience PapaS. I think you probably got a lemon. ---
**Author:** ![Masterofmydomain](https://troypointinsider.com/user_avatar/troypointinsider.com/masterofmydomain/32/20499_2.png) [@Masterofmydomain](https://troypointinsider.com/u/Masterofmydomain)\ **Post date:** [October 3, 2026, 6:24pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/136 "2026-10-03T18:24:56Z")
How has the heat on the device been? Any need for an external fan? ---
**Author:** ![Slyger](https://troypointinsider.com/letter_avatar_proxy/v4/letter/s/da6949/32.png) [@Slyger](https://troypointinsider.com/u/Slyger)\ **Post date:** [October 3, 2026, 7:17pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/137 "2026-10-03T19:17:49Z")
That’s great news. Seems like papa just got a damaged unit then. Fingers crossed I have the same positive experience as you. I’m excited now about your experience with the picture quality. I’m definitely getting inpatient. I thought my sk3 was heading out of China but it’s just been sitting at the airport for 3 days now after clearing china customs. Did you map the remote buttons at all using the ugoos button mapper? Hoping that just works ---
**Author:** ![PapaS](https://troypointinsider.com/user_avatar/troypointinsider.com/papas/32/24655_2.png) [@PapaS](https://troypointinsider.com/u/PapaS)\ **Post date:** [October 3, 2026, 9:13pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/138 "2026-10-03T21:13:09Z")
Thanks @sim_bill for that contact info. Just emailed him, we’ll see if anything comes from it.👍 ---
**Author:** ![Slyger](https://troypointinsider.com/letter_avatar_proxy/v4/letter/s/da6949/32.png) [@Slyger](https://troypointinsider.com/u/Slyger)\ **Post date:** [October 3, 2026, 9:19pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/139 "2026-10-03T21:19:53Z")
That would be awesome if you can get a proper resolution even though you already returned it ---
**Author:** ![Slyger](https://troypointinsider.com/letter_avatar_proxy/v4/letter/s/da6949/32.png) [@Slyger](https://troypointinsider.com/u/Slyger)\ **Post date:** [October 3, 2026, 9:26pm UTC](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805/140 "2026-10-03T21:26:58Z")
Are you using AI upscaling? I’m still wondering if enabling that will have any impact vs letting my LG C1 handle it [Previous page](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805.md?page=6) [Next page](https://troypointinsider.com/t/ugoos-sk-3-product-release-coming-soon/213805.md?page=8)