!Surfshark Log-In Problems SOLVED!

Security
1

Surfshark started giving me log-in problems.
First, it said that my email address was the “wrong format”, (which made no sense to me).
Next, it said that my email address & password were “not available at this time”.
I could log into my Surfshark account with a desktop pc, but not so with my Firestick app.
I was locked out!
I MANAGED TO SOLVE THE PROBLEM.
Here are the steps that worked for me:

  1. Go into Firestick manage applications.
  2. Force stop Surfshark.
  3. Clear Data of Surfshark.
  4. Clear Cache of Surfshark.
  5. Reboot Firestick.
  6. Log-in, (successfully).
    I hope this info will be helpful for others who are struggling with the same problem.
7 Likes
2

FYI another great way to log in providing you have shark on other devices is the log in with code option.

2 Likes
3

Congratulations on solving this, however this is the best step for all apps when having issues. Its part of runtine maintenance.

4

Yep had to do that several times.:sunglasses::sunglasses: