# Start mail sign up issues!
**URL:** https://troypointinsider.com/t/start-mail-sign-up-issues/110087
**Category:** Networking
**Tags:** security, firetv
**Created:** [February 25, 2024, 4:43pm UTC](https://troypointinsider.com/t/start-mail-sign-up-issues/110087 "2024-02-25T16:43:08Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Cl0ud9](https://troypointinsider.com/u/Cl0ud9)
#### Post date: [February 25, 2024, 4:43pm UTC](https://troypointinsider.com/t/start-mail-sign-up-issues/110087/1 "2024-02-25T16:43:08Z")
Hey, has anyone had trouble getting the 50% discount when signing up for Startmail using the Troypoint insider link? I’ve been trying all afternoon, and it’s driving me crazy! Every time, I get sent to my bank, do all the security checks, and then get sent back to Startmail, but nothing happens. I even tried logging in, but it says I don’t have an account. I’m starting to think the discount isn’t valid anymore, but if that’s the case, Startmail shouldn’t still be advertising it. Has anyone else had this problem or been able to sign up recently?🤯
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### Author:  [@Anonymous](https://troypointinsider.com/u/Anonymous)
#### Post date: [February 25, 2024, 5:32pm UTC](https://troypointinsider.com/t/start-mail-sign-up-issues/110087/2 "2024-02-25T17:32:42Z")
CL0ud9, Try emailing customer service at **[support@startmail.com](mailto:support@startmail.com)**
I hope this helps.
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### Author:  [@TROYPOINT](https://troypointinsider.com/u/TROYPOINT)
#### Post date: [February 25, 2024, 6:35pm UTC](https://troypointinsider.com/t/start-mail-sign-up-issues/110087/3 "2024-02-25T18:35:32Z")
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### Author:  [@Hitstreak23](https://troypointinsider.com/u/Hitstreak23)
#### Post date: [June 11, 2024, 6:10pm UTC](https://troypointinsider.com/t/start-mail-sign-up-issues/110087/4 "2024-06-11T18:10:43Z")
Was excited to add the Troypoint positive Startmail service but I had a bad experience with the signup communication which left much to be desired…Hope it improves because it is surely needed…