# Seren error Check the log for more information **URL:** \ **Category:** APKs (Android Apps)\ **Created:** [January 14, 2023, 3:42pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767 "2023-01-14T15:42:05Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![hammer](https://troypointinsider.com/letter_avatar_proxy/v4/letter/h/bc79bd/32.png) [@hammer](https://troypointinsider.com/u/hammer)\ **Post date:** [January 14, 2023, 3:42pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/1 "2023-01-14T15:42:05Z")
Yesterday I was attempting to watch a program (tv) saved to favorites in Seren. It went through the familiar process, and then a message appeared in the upper right hand corner: Seren error Check the log for more information. I checked with another server Crew and received the same message. Don’t know how to fix this. I have had the firestick 4k working for around 2 years with no problems. Thanks in advance for your help. ---
**Author:** ![anon36991227](https://troypointinsider.com/letter_avatar_proxy/v4/letter/a/278dde/32.png) [@anon36991227](https://troypointinsider.com/u/anon36991227)\ **Post date:** [January 14, 2023, 4:25pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/2 "2023-01-14T16:25:29Z")
Kodi mega guide. > [@Kodi guides and info](https://troypointinsider.com/t/kodi-guides-and-info/46543): > > Hello, this is just a mega topic to get all your kodi info. Please make sure to follow all of troypoints guides on kodi. I will have some references here. Biggest thing to remember is your kodi version and the build/addon you want. Make sure they are compatible. 19+ is the matrix stable Make sure your build or addon is updated for that version. [Reworked kodi setup guide](https://troypointinsider.com/t/kodi-setup-video-start2finish/89804)[Supercharge kodi](https://troypoint.com/supercharge-kodi/)[Skeleton crew v2](https://troypointinsider.com/t/skeleton-crew-v2-build/70897)[Must watch video for kodi setup.](https://youtu.be/fjjyWQJZx3c)[Speed up kodi and the crew guide.](https://troypointinsider.com/t/guide-speed-up-kodi/32149)[Crew not working? …](https://troypoint.com/crew-kodi-addon-not-working/) ---
**Author:** ![hammer](https://troypointinsider.com/letter_avatar_proxy/v4/letter/h/bc79bd/32.png) [@hammer](https://troypointinsider.com/u/hammer)\ **Post date:** [January 14, 2023, 4:36pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/3 "2023-01-14T16:36:16Z")
I should add that before the “check log for more information”, the message reads “Seren No playable sources found for item” ---
**Author:** ![anon36991227](https://troypointinsider.com/letter_avatar_proxy/v4/letter/a/278dde/32.png) [@anon36991227](https://troypointinsider.com/u/anon36991227)\ **Post date:** [January 14, 2023, 5:03pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/4 "2023-01-14T17:03:16Z")
Then thats why you are getting the error. Seren needs RD to run. **Make sure your real debrid is up-to-date.** **Re authorize your account on the app/apk you are using** **Delete your devices in real-debrids website and re add them** **Make sure they are added in real debrid.** These steps are a must and will solve the issue 9 out of 10 times. Also check real debrids Twitter for status updates. If you dont have RD that’s why or your Sub time is up. ---
**Author:** ![JediJudy](https://troypointinsider.com/letter_avatar_proxy/v4/letter/j/7993a0/32.png) [@JediJudy](https://troypointinsider.com/u/JediJudy)\ **Post date:** [January 14, 2023, 5:41pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/5 "2023-01-14T17:41:10Z")
It’s been happening a lot. Rarely I can get a stream of same on Cinema. It’s most frustrating especially when you’re in the middle of a series or a new season comes out. I have RD and it’s up to date…but that’s a standard answer. I have even tried moving my vpn location to different countries and it made no difference. Other than waiting for providers not much you can do. ---
**Author:** ![anon36991227](https://troypointinsider.com/letter_avatar_proxy/v4/letter/a/278dde/32.png) [@anon36991227](https://troypointinsider.com/u/anon36991227)\ **Post date:** [January 14, 2023, 5:49pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/6 "2023-01-14T17:49:14Z")
Other than the source actually not being ready or out for stream is why you get these standards answers. As a user of this stuff you also have to do some work and play with things. Research goes along way and we provide a lot of it. Your issue seems to be different than the OG post. The OG seems to have a RD issue. You are probably trying to view things that are not ready or out yet. And if they are out try everything. ---
**Author:** ![hammer](https://troypointinsider.com/letter_avatar_proxy/v4/letter/h/bc79bd/32.png) [@hammer](https://troypointinsider.com/u/hammer)\ **Post date:** [January 14, 2023, 6:16pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/7 "2023-01-14T18:16:59Z")
Ok, I discovered that Real Debrid subscription has expired. I went to the website and tried to renew and pay, but a message says that I have a VPN and need to disable it to use a payment method. Using a Mac, went to system preferences and turned off the connection. Still cannot get to the part where I can renew my subscription and pay. ---
**Author:** ![anon36991227](https://troypointinsider.com/letter_avatar_proxy/v4/letter/a/278dde/32.png) [@anon36991227](https://troypointinsider.com/u/anon36991227)\ **Post date:** [January 14, 2023, 6:23pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/8 "2023-01-14T18:23:39Z")
Turn off your vpn, i have paid with cc and amazon pay ---
**Author:** ![hammer](https://troypointinsider.com/letter_avatar_proxy/v4/letter/h/bc79bd/32.png) [@hammer](https://troypointinsider.com/u/hammer)\ **Post date:** [January 14, 2023, 7:48pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/9 "2023-01-14T19:48:02Z")
I believe I have NordVPN disconnected. Disconnected it from My Network, and quit NordVPN, yet still cannot pay for Real Debrid subscription. Sorry to be such a bother, but how do I correctly turn off NordVPN? Thanks ---
**Author:** ![hammer](https://troypointinsider.com/letter_avatar_proxy/v4/letter/h/bc79bd/32.png) [@hammer](https://troypointinsider.com/u/hammer)\ **Post date:** [January 15, 2023, 12:18pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/10 "2023-01-15T12:18:13Z")
Thanks to all who offered help. As it turns out the issue was with Real Debrid’s site to renew or subscribe. I sent a support ticket to them and received a reply this am. Hello, We would like to inform you that the problem has been solved. Regards, Real-Debrid support team." I then was able to subscribe and checked Kodi, and all is up and running just fine. Again, thanks for all your efforts. ---
**Author:** ![anon36991227](https://troypointinsider.com/letter_avatar_proxy/v4/letter/a/278dde/32.png) [@anon36991227](https://troypointinsider.com/u/anon36991227)\ **Post date:** [January 15, 2023, 12:32pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/11 "2023-01-15T12:32:27Z")
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**Author:** ![system](https://troypointinsider.com/uploads/default/original/3X/c/e/cef12bd290ef251f5d5b5b56fc38623ee815572c.png) [@system](https://troypointinsider.com/u/system)\ **Post date:** [April 5, 2023, 9:56am UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/12 "2023-04-05T09:56:46Z")
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**Author:** ![jericho777](https://troypointinsider.com/user_avatar/troypointinsider.com/jericho777/32/1021_2.png) [@jericho777](https://troypointinsider.com/u/jericho777)\ **Post date:** [October 20, 2023, 11:09pm UTC](https://troypointinsider.com/t/seren-error-check-the-log-for-more-information/84767/13 "2023-10-20T23:09:11Z")
I started having the same issues. Went into tools. Clear Data Base, then clicked `Clear All Cache, then selected `Restart Fen Services and everything is working great again. Could be memory issues, I don’t know.