# Problem with Downloader and Troypoint Toolbox **URL:** \ **Category:** Streaming Devices / Hardware\ **Created:** [November 22, 2023, 12:40am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592 "2023-11-22T00:40:34Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Wisesage](https://troypointinsider.com/letter_avatar_proxy/v4/letter/w/4af34b/32.png) [@Wisesage](https://troypointinsider.com/u/Wisesage)\ **Post date:** [November 22, 2023, 12:40am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/1 "2023-11-22T00:40:34Z")
This one is embarrassing, but I just can’t figure it out. I’m attempting to access the Toolbox, having used the provided code. I am taken to the initial screen, as shown in the tutorial. However, I am totally UNABLE to scroll down past this page to get to the tools/files/apps! I can access the entire page from my Firefox app, but my box won’t let me install the files from there. Any thoughts on how to deal with this one? ---
**Author:** ![TROYPOINT](https://troypointinsider.com/user_avatar/troypointinsider.com/troypoint/32/25_2.png) [@TROYPOINT](https://troypointinsider.com/u/TROYPOINT)\ **Post date:** [November 22, 2023, 12:44am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/2 "2023-11-22T00:44:20Z")
Hello, what device are you using? ---
**Author:** ![ELJAY](https://troypointinsider.com/letter_avatar_proxy/v4/letter/e/dc4da7/32.png) [@ELJAY](https://troypointinsider.com/u/ELJAY)\ **Post date:** [November 22, 2023, 1:43am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/3 "2023-11-22T01:43:48Z")
From downloader you should be able to type in code or use [TROYPOINT Toolbox](http://troypoint.com/tpapp). What device? ---
**Author:** ![Wisesage](https://troypointinsider.com/letter_avatar_proxy/v4/letter/w/4af34b/32.png) [@Wisesage](https://troypointinsider.com/u/Wisesage)\ **Post date:** [November 22, 2023, 2:00am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/4 "2023-11-22T02:00:52Z")
Using an Elite Stream Android box. ---
**Author:** ![rinaldim9556](https://troypointinsider.com/letter_avatar_proxy/v4/letter/r/e47c2d/32.png) [@rinaldim9556](https://troypointinsider.com/u/rinaldim9556)\ **Post date:** [November 22, 2023, 9:35am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/5 "2023-11-22T09:35:42Z")
I have the same issue. I am using Firestick 4K (Gen 1) ---
**Author:** ![Powerfader](https://troypointinsider.com/user_avatar/troypointinsider.com/powerfader/32/17180_2.png) [@Powerfader](https://troypointinsider.com/u/Powerfader)\ **Post date:** [November 22, 2023, 10:44am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/6 "2023-11-22T10:44:27Z")
You can access the TP Toolbox from ANY browser, TVBro, Firefox, Chrome, Edge, etc… You can even make an app so it can appear on your apps page or even in your favorites bar, Downloader is just another browser, a vehicle, to access web sites and be able to download. Any browser can do that. I just don’t see the infatuation with Downloader. Tbh, I rarely ever use it anymore. ---
**Author:** ![Miki](https://troypointinsider.com/user_avatar/troypointinsider.com/miki/32/27657_2.png) [@Miki](https://troypointinsider.com/u/Miki)\ **Post date:** [November 22, 2023, 12:08pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/7 "2023-11-22T12:08:24Z")
I found the Silk browser on the sticks to be the best. After all it’s optimized for them. Once you have accessed Troy’s toolbox then simply install the downloader app from there or in the Silk browser go to AFTVnews and get it from there. Bookmark these sites for future access. Have fun and STREAM ON!!! ---
**Author:** ![TROYPOINT](https://troypointinsider.com/user_avatar/troypointinsider.com/troypoint/32/25_2.png) [@TROYPOINT](https://troypointinsider.com/u/TROYPOINT)\ **Post date:** [November 22, 2023, 5:48pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/8 "2023-11-22T17:48:48Z")
That’s the problem. Unfortunately, some generic Android Boxes (not running true Android TV), the mouse doesn’t work in Downloader. Something you can do instead. Open the browser on your Android Box, probably Chrome. Then, go to [TROYPOINT Toolbox](https://troypoint.com/tb) and download through your browser instead of Downloader. This may be a good video that I can make next week as I’m sure there are other with this same problem. ---
**Author:** ![Wisesage](https://troypointinsider.com/letter_avatar_proxy/v4/letter/w/4af34b/32.png) [@Wisesage](https://troypointinsider.com/u/Wisesage)\ **Post date:** [November 22, 2023, 8:49pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/9 "2023-11-22T20:49:57Z")
Yes, I’m able to pull up the entire page on Firefox, but it won’t allow me to click the Download button - just doesn’t respond. I’ll give Chrome and Silk a try… ---
**Author:** ![Powerfader](https://troypointinsider.com/user_avatar/troypointinsider.com/powerfader/32/17180_2.png) [@Powerfader](https://troypointinsider.com/u/Powerfader)\ **Post date:** [November 22, 2023, 9:35pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/10 "2023-11-22T21:35:33Z")
I use TVBro mostly. Which you can get from the TP Toolbox, too. ---
**Author:** ![glb1025](https://troypointinsider.com/letter_avatar_proxy/v4/letter/g/e9bcb4/32.png) [@glb1025](https://troypointinsider.com/u/glb1025)\ **Post date:** [November 22, 2023, 10:14pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/11 "2023-11-22T22:14:26Z")
I’m having trouble with downloader and toolbox. Using a Mecool KM2 Downloader will take me to toolbox but will not let me download anything no mater what. I then went to browser and to toolbox and it let me download APKapp but when I installed it and opened it up it said error. There was no apps showing and did a search and it said no apps. Any suggestions glb1025 ---
**Author:** ![Powerfader](https://troypointinsider.com/user_avatar/troypointinsider.com/powerfader/32/17180_2.png) [@Powerfader](https://troypointinsider.com/u/Powerfader)\ **Post date:** [November 22, 2023, 10:40pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/12 "2023-11-22T22:40:46Z")
Try again without using a vpn ---
**Author:** ![glb1025](https://troypointinsider.com/letter_avatar_proxy/v4/letter/g/e9bcb4/32.png) [@glb1025](https://troypointinsider.com/u/glb1025)\ **Post date:** [November 23, 2023, 2:00am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/13 "2023-11-23T02:00:35Z")
That did trick. Just wondering why all at once it stopped Working. Thank you Glb 1025 ---
**Author:** ![Ulbec](https://troypointinsider.com/letter_avatar_proxy/v4/letter/u/85e7bf/32.png) [@Ulbec](https://troypointinsider.com/u/Ulbec)\ **Post date:** [November 26, 2023, 8:40am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/14 "2023-11-26T08:40:05Z")
Same problem as OP here, using generic android box. If the problem is that our boxes are not running true Android TV, can’t we just wipe the system then flash a version of it onto the box? Stay safe folks Ulbec ---
**Author:** ![tellyo](https://troypointinsider.com/letter_avatar_proxy/v4/letter/t/eb9ed0/32.png) [@tellyo](https://troypointinsider.com/u/tellyo)\ **Post date:** [November 26, 2023, 2:51pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/15 "2023-11-26T14:51:04Z")
After two weeks of trying to scroll down the page I finally found the key. If you swipe up on the page with the OK button pressed it seems to work. Give it a try, and good luck. ---
**Author:** ![madp934221](https://troypointinsider.com/letter_avatar_proxy/v4/letter/m/22d042/32.png) [@madp934221](https://troypointinsider.com/u/madp934221)\ **Post date:** [November 28, 2023, 6:54pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/16 "2023-11-28T18:54:07Z")
Amazon Fire Cube ---
**Author:** ![madp934221](https://troypointinsider.com/letter_avatar_proxy/v4/letter/m/22d042/32.png) [@madp934221](https://troypointinsider.com/u/madp934221)\ **Post date:** [November 28, 2023, 7:04pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/17 "2023-11-28T19:04:33Z")
I’m having a lot of problems with playback failed one or more items failed to play. Check log for more information about this error!! I have a thousand messages like this in my log file ---
**Author:** ![Wcv20000](https://troypointinsider.com/letter_avatar_proxy/v4/letter/w/e19b73/32.png) [@Wcv20000](https://troypointinsider.com/u/Wcv20000)\ **Post date:** [December 20, 2023, 7:17pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/18 "2023-12-20T19:17:59Z")
Had the same problem not being able to scroll down using the mouse. Used my keyboard and was able to scroll sown. ---
**Author:** ![AJS1](https://troypointinsider.com/user_avatar/troypointinsider.com/ajs1/32/20456_2.png) [@AJS1](https://troypointinsider.com/u/AJS1)\ **Post date:** [December 21, 2023, 1:55am UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/19 "2023-12-21T01:55:08Z")
I have the same problem sometimes when I’m using my fire stick remote on my shield pro device! ---
**Author:** ![bmg3738](https://troypointinsider.com/user_avatar/troypointinsider.com/bmg3738/32/13892_2.png) [@bmg3738](https://troypointinsider.com/u/bmg3738)\ **Post date:** [May 18, 2024, 11:00pm UTC](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592/20 "2024-05-18T23:00:24Z")
I’m trying to use troypoint-toolbox in the downloader app on my nvidia shield tv pro but the cursor just jumps from left to right, bottom to top and wont allow me to stop on download or tutorial and select any apps. I’ve uninstalled and reinstalled downloader but this doesn’t help. Any thoughts on how to fix this? [Next page](https://troypointinsider.com/t/problem-with-downloader-and-troypoint-toolbox/102592.md?page=2)