# Prime Video Not Working With VPN
**URL:** https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813
**Category:** Security
**Tags:** vpn
**Created:** [January 8, 2025, 8:47pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813 "2025-01-08T20:47:22Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@rssechler](https://troypointinsider.com/u/rssechler)
#### Post date: [January 8, 2025, 8:47pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/1 "2025-01-08T20:47:22Z")
Prime not working when Surfshark is activated?
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### Author:  [@JPM69](https://troypointinsider.com/u/JPM69)
#### Post date: [January 8, 2025, 8:49pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/2 "2025-01-08T20:49:53Z")
Turn off your vpn. If its your account there isnt a need to have a vpn on anyway. You are just slowing down your isp speed.
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### Author:  [@mthr1](https://troypointinsider.com/u/mthr1)
#### Post date: [January 8, 2025, 8:58pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/3 "2025-01-08T20:58:44Z")
If it’s a valid Prime account that you’re able to use, then just add Prime video to the bypass list in your SS settings.
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### Author:  [@rssechler](https://troypointinsider.com/u/rssechler)
#### Post date: [January 8, 2025, 9:28pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/4 "2025-01-08T21:28:28Z")
The bypass didn’t work to alleviate the problem.
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### Author:  [@JPM69](https://troypointinsider.com/u/JPM69)
#### Post date: [January 8, 2025, 9:33pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/5 "2025-01-08T21:33:39Z")
Either Split Tunneling or turning off your vpn should have the same effect. If ST didnt work maybe restart your device and try again.
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### Author:  [@mthr1](https://troypointinsider.com/u/mthr1)
#### Post date: [January 8, 2025, 11:17pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/6 "2025-01-08T23:17:25Z")
You implied that having SS activated is the finger of blame for your Prime Video not working? How was this troubleshooter and determined?
If you disconnect SS completely, does PV work?
Bypass generally works very well, if VPN is the issue. Split tunneling is similar using selected routing.
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### Author:  [@doxieva](https://troypointinsider.com/u/doxieva)
#### Post date: [January 9, 2025, 10:29pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/7 "2025-01-09T22:29:27Z")
Are you by chance using a firestick?
I setup my Surfshark on my firestick differently as I only use 2-3 apps that need the vpn so I use the option “route via” instead of using bypass the vpn. I just selected the 2-3 apps I want to use my vpn.
We had trouble when we first used SS on our firestick because I think there were other items to bypass besides the word prime video but I can remember what it was.
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### Author:  [@Miki](https://troypointinsider.com/u/Miki)
#### Post date: [January 10, 2025, 12:13am UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/8 "2025-01-10T00:13:57Z")
On my 4K Max sticks I always had an active VPN and only split tunneled apps like my banking app, that wouldn’t let me use a VPN. Everything else went through the VPN.
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### Author:  [@David2](https://troypointinsider.com/u/David2)
#### Post date: [January 10, 2025, 4:26pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/9 "2025-01-10T16:26:01Z")
per the tech reps at Amazon ,Prime video will not work (is blocked) if it goes through a VPN
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### Author:  [@LAfromLI](https://troypointinsider.com/u/LAfromLI)
#### Post date: [January 12, 2025, 5:26pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/10 "2025-01-12T17:26:49Z")
I’ve been using Express VPN for three years and never had a problem until last week. Express had me Uninstall/ Reinstall and it worked for two days and stopped again.
I contacted Amazon and was told the same thing that it will not work, however the Reps will maintain its always been since they’re just reading a script.
The point that needs to be made to Amazon Prime is that they need to add that disclaimer to their description on their App Store download!!!
Express VPN tells me that they’re aware and working on a solution.
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### Author:  [@Djmunst\_3855](https://troypointinsider.com/u/Djmunst_3855)
#### Post date: [January 15, 2025, 1:41pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/11 "2025-01-15T13:41:15Z")
I am having the same problem. PV works fine on my other two firesticks, even with the VPN on, but not the third. I also have an issue with Surfshark activating the kill switch every time I turn off my TV. I have to reconnect every time I turn the TV on.
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### Author:  [@Miki](https://troypointinsider.com/u/Miki)
#### Post date: [January 15, 2025, 3:26pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/12 "2025-01-15T15:26:21Z")
As Prime video is a legitimate paid Sub you don’t need a VPN and can split tunnel or white list it.
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### Author:  [@Miki](https://troypointinsider.com/u/Miki)
#### Post date: [January 15, 2025, 3:36pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/13 "2025-01-15T15:36:43Z")
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### Author:  [@JPM69](https://troypointinsider.com/u/JPM69)
#### Post date: [January 15, 2025, 3:50pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/14 "2025-01-15T15:50:43Z")
This is purely a guess but is it possible that 2 of your firesticks are using the same vpn address and the third is using a different vpn address?
This may trigger a block by PV as it looks like a different location using your account.
I dont use SS so i can help with the other issue.
Again just a guess but i know members have said they use the same vpn address on their devices at different locations for RD. This makes it look like they are all at the same location.
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### Author:  [@kendallpodiatry](https://troypointinsider.com/u/kendallpodiatry)
#### Post date: [January 16, 2025, 12:17am UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/15 "2025-01-16T00:17:08Z")
I ‘ve had problems with multiple sites when surfshark is activated. When I contacted them they suggested changing the VPN protocol. Didn’t really help.
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### Author:  [@Miki](https://troypointinsider.com/u/Miki)
#### Post date: [January 16, 2025, 12:25am UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/16 "2025-01-16T00:25:12Z")
If you have problems accessing sites that is the ad blocking module of SS.
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### Author:  [@mthr1](https://troypointinsider.com/u/mthr1)
#### Post date: [January 16, 2025, 3:44pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/17 "2025-01-16T15:44:29Z")
If it’s an adblocking issue, you can toy around with the CleanWeb feature in your shark settings.
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### Author:  [@Djmunst\_3855](https://troypointinsider.com/u/Djmunst_3855)
#### Post date: [January 16, 2025, 7:02pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/18 "2025-01-16T19:02:40Z")
Thanks, I will give that a try
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### Author:  [@Digger1](https://troypointinsider.com/u/Digger1)
#### Post date: [January 18, 2025, 12:20am UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/19 "2025-01-18T00:20:43Z")
True why have it on
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### Author:  [@Mec](https://troypointinsider.com/u/Mec)
#### Post date: [February 12, 2025, 5:46pm UTC](https://troypointinsider.com/t/prime-video-not-working-with-vpn/123813/20 "2025-02-12T17:46:31Z")
You actually just need to select prime video and fire video player (which is the actual the player for prime and freevee) , to bypass in whichever vpn you are using. Therefore, you won’t have to keep connecting and disconnecting your vpn. That’s all. Hope this was helpful.
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