MECOOL Black Screen

I jaut got my hands on a mecool KD3. I followed the troypoint video on the best way to set it up and get it running. I was pretty proud of myself for getting everything together and set up right. Ten minutes later when i go to ANYTHING I get the screen for a few seconds then it goes black. Its not off. If i press the voice command button the screen lights up to the home screen but then fads out to black again. Has anyone had a mecool KD3 and experienced any problems with it? I feel like i watched to video completely but I also feel like there could be a chance there’s something with the stick itself and I really hope thats not the case.

Hello @Dtain I would suggest rebooting the device. Unplug from power for a minute and plug back in. Also, make sure that your HDMI cable is OK. Also, try plugging into a different HDMI port on your TV.

Also, in Settings / Display Settings take a look at HDR settings and try changing that to off. More than likely it is on auto.

Finally, if you are still having problems try doing a factory reset. Even if it is brand new, that doesn’t matter. I’ve had situations like this with streaming devices in the past that act up right when I start using them and a reset fixes the problems.

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