# KODI Seren - Error Check log for more information **URL:** \ **Category:** Kodi\ **Created:** [December 19, 2021, 3:03am UTC](https://troypointinsider.com/t/kodi-seren-error-check-log-for-more-information/50838 "2021-12-19T03:03:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![KPNUTZ666](https://troypointinsider.com/letter_avatar_proxy/v4/letter/k/ecb155/32.png) [@KPNUTZ666](https://troypointinsider.com/u/KPNUTZ666)\ **Post date:** [December 19, 2021, 3:03am UTC](https://troypointinsider.com/t/kodi-seren-error-check-log-for-more-information/50838/1 "2021-12-19T03:03:43Z")
Hi, I have followed the installation tutorial on TP - when I try to play a movie it keeps pooping up with an error: SEREN ERROR - Check the log for more information 1. How do I resolve this issue? I had this issuee several times and I had deleted the Seren repository etc and reinstalled but still having the same issue. 2 I downloaded another app and that worked fine on KODI. Few weeks I had it working fine - when I was doing housekeeping I didn’t realise I had accidentally deleted everything on KODI πŸ˜– I look forward to your invaluable response πŸ™ ![image](https://troypointinsider.com/uploads/default/original/2X/a/a0237a61573dbf88b838aac19b793f716bafb56e.jpeg) ---
**Author:** ![Sbrowne126](https://troypointinsider.com/user_avatar/troypointinsider.com/sbrowne126/32/2076_2.png) [@Sbrowne126](https://troypointinsider.com/u/Sbrowne126)\ **Post date:** [December 19, 2021, 3:26am UTC](https://troypointinsider.com/t/kodi-seren-error-check-log-for-more-information/50838/2 "2021-12-19T03:26:30Z")
Hi @KPNUTZ666 So check to see that you installed the provider package and installed it correctly. Try this: Click on Seren\>Provider Tools\>Web Location \>Provider Packages\>Install Provider Package. Type [http://bit.ly/a4kScrapers](http://bit.ly/a4kScrapers) (must be exact or it won’t work) Click Install\>yes See if that helps. ---
**Author:** ![KPNUTZ666](https://troypointinsider.com/letter_avatar_proxy/v4/letter/k/ecb155/32.png) [@KPNUTZ666](https://troypointinsider.com/u/KPNUTZ666)\ **Post date:** [December 19, 2021, 3:29am UTC](https://troypointinsider.com/t/kodi-seren-error-check-log-for-more-information/50838/3 "2021-12-19T03:29:51Z")
Hi, Once I had chosen another option for example Trending this game me list of latest movies. Also found the logs on ES Explorer under android Temp. :)πŸ•ΆπŸ™Œ What I do find annoying when playing a movie it shows that it’s in 4K 5.1 Atmos etc when played it’s playing in Dolby Digital 2.0 instead of 5.1 using Real debrid. I tried another app and on their it was hit and miss. Oh well can’t have everything for free can we now πŸ™‚ Cheers all. ---
**Author:** ![KPNUTZ666](https://troypointinsider.com/letter_avatar_proxy/v4/letter/k/ecb155/32.png) [@KPNUTZ666](https://troypointinsider.com/u/KPNUTZ666)\ **Post date:** [December 19, 2021, 1:28pm UTC](https://troypointinsider.com/t/kodi-seren-error-check-log-for-more-information/50838/4 "2021-12-19T13:28:57Z")
Hi, Thank you - yes I completed those steps as per guide. All working as mentioned earlier. There was a glitch - managed to watch Halloween Kills in 5.1 and Dolby vision πŸ™‚ happy days πŸ˜ˆπŸ––πŸ™ŒπŸ•Ά ---
**Author:** ![anon36991227](https://troypointinsider.com/letter_avatar_proxy/v4/letter/a/278dde/32.png) [@anon36991227](https://troypointinsider.com/u/anon36991227)\ **Post date:** [December 19, 2021, 1:30pm UTC](https://troypointinsider.com/t/kodi-seren-error-check-log-for-more-information/50838/5 "2021-12-19T13:30:38Z")
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**Author:** ![system](https://troypointinsider.com/uploads/default/original/3X/c/e/cef12bd290ef251f5d5b5b56fc38623ee815572c.png) [@system](https://troypointinsider.com/u/system)\ **Post date:** [April 5, 2023, 9:46am UTC](https://troypointinsider.com/t/kodi-seren-error-check-log-for-more-information/50838/6 "2023-04-05T09:46:38Z")