Firestick 4K Unable to Reset to Factory Default

I am unable to Reset my Firestick 4K to Factory Defaults. I have tried multiple times using the My Firestick, and using the Remote holding down the back and Right buttons until the prompt to Reset comes up. Nothing happens. I have tried disconnecting the power and removing the Firestick. VirusScan indicates there are virus in some of the system apps. I do not know how to have the firestick virus cleaned, other than reset to factory default. Any recommendations?

Download ( defsquid) APP and find where the Virus is and clean it.

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Thank you for your recommendation. I will download the app.

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