# Favorites disappearing on tivimate

**URL:** <https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440>\
**Category:** APKs (Android Apps)\
**Created:** [July 23, 2023, 11:49pm UTC](https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440 "2023-07-23T23:49:06Z")\
**Posts on this page:** 6\
**Page:** 2

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**Author:** ![Tumble](https://troypointinsider.com/user_avatar/troypointinsider.com/tumble/32/1494_2.png) [@Tumble](https://troypointinsider.com/u/Tumble)\
**Post date:** [April 7, 2024, 12:27pm UTC](https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440/21 "2024-04-07T12:27:08Z")

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It’s good to know it does happen to others. If his VPN is not on I wonder if his internet provider is interrupting his app somehow …

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**Author:** ![Throttlejockey](https://troypointinsider.com/letter_avatar_proxy/v4/letter/t/b77776/32.png) [@Throttlejockey](https://troypointinsider.com/u/Throttlejockey)\
**Post date:** [April 7, 2024, 2:44pm UTC](https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440/22 "2024-04-07T14:44:27Z")

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I’ve had it happen with the VPN on or off. Three sticks in my house all running but only one of them loses the favorites at one time. Makes no sense. My service provider says he caused one of them at least. With a server reboot or something. Just make a backup

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**Author:** ![Powerfader](https://troypointinsider.com/user_avatar/troypointinsider.com/powerfader/32/17180_2.png) [@Powerfader](https://troypointinsider.com/u/Powerfader)\
**Post date:** [April 7, 2024, 9:56pm UTC](https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440/23 "2024-04-07T21:56:07Z")

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I use the system picker with no issues.

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**Author:** ![Tumble](https://troypointinsider.com/user_avatar/troypointinsider.com/tumble/32/1494_2.png) [@Tumble](https://troypointinsider.com/u/Tumble)\
**Post date:** [April 8, 2024, 12:51pm UTC](https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440/24 "2024-04-08T12:51:32Z")

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I will contact our provider and see if the issue is on his end. I need more education to understand iptv from the provider side.

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**Author:** ![Tumble](https://troypointinsider.com/user_avatar/troypointinsider.com/tumble/32/1494_2.png) [@Tumble](https://troypointinsider.com/u/Tumble)\
**Post date:** [April 8, 2024, 12:57pm UTC](https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440/25 "2024-04-08T12:57:30Z")

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The system picker is a new thing to me. I have always kept my backup link in the Android data subfolder. When I directed my uncle to go there, that path was gone.

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**Author:** ![Powerfader](https://troypointinsider.com/user_avatar/troypointinsider.com/powerfader/32/17180_2.png) [@Powerfader](https://troypointinsider.com/u/Powerfader)\
**Post date:** [April 8, 2024, 3:09pm UTC](https://troypointinsider.com/t/favorites-disappearing-on-tivimate/93440/26 "2024-04-08T15:09:47Z")

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Here is a pictorial procedure I use to make a backup using the system picker and X-plore file manager.

> [@How to Install TiviMate 4.7.0 on Firestick/Android TV](https://troypointinsider.com/t/how-to-install-tivimate-4-7-0-on-firestick-android-tv/99134/102):
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> I just did another backup after installing the update. I use X-plore as my file manager. Here is the procedure I do using X=plore.

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